More than 500 folks stranded in Chon Buri by luxury cruise company

More than 500 Thai vacationers discovered themselves stranded at Laem Chabang Port in Chon Buri, despite shelling out over a hundred,000 baht each for a supposedly luxurious cruise trip. The chaotic incident unfolded on Friday, May 19, leaving disgruntled passengers fuming and demanding solutions from the cruise firm, reportedly recognized as Cost Serena, as they were denied boarding despite their hefty funds.
Channel 3 interviewed one victim who revealed that those that purchased the journey under a “buy one, get one free” promotion were allowed entry to the ship. However, those who paid the common rates had been left marooned on the pier. Another victim shared her disappointment, stating that she had purchased tickets for her complete family, yet solely her husband and child’s names appeared on the visitor listing.
According to Channel 3, numerous singers, musicians, and performers, employed to entertain the passengers during the cruise, were additionally denied entry. Media reports highlighted that this was not the first incidence of such an incident, though the size of affected individuals was unprecedented.
The cruise company defended itself, claiming that the victims’ names weren’t included in the official listing due to an oversight by the customer support department. Consequently, Unauthorized have been forced to deny these people passage on the cruise ship.
Frustrated and determined to hunt justice, lots of the affected passengers wasted no time in submitting complaints against the cruise firm and took to social media platforms to share their harrowing experiences, hoping to warn others in opposition to buying excursions from the said firm.
Some passengers provided further insights into the ill-fated journey, revealing that it was meant to embody three destinations: Laem Chabang in Chon Buri province of Thailand, Sihanoukville in Cambodia, and Koh Samui in Surat Thani province of Thailand.
A Thai man disclosed that he had endured a six-hour wait, from 9 am to 3 pm, simply to board the cruise. Despite paying 20,000 baht every for the journey, the onboard service was abysmal, and he also claimed that the staff members exhibited discriminatory behaviour in the course of Asian passengers..

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